Refund policy
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Returns
You can return the product you purchased within 30 days from the date of receipt, provided that it is unused, the label has not been removed and it has not lost its marketability. If 30 days have passed, unfortunately we cannot offer you a refund or exchange.
Other products that cannot be returned:
- Gift Cards
A receipt or proof of purchase is required to complete your return.
There are certain situations where only partial refunds are given,
- Product with obvious signs of use
- Any product not in its original condition, damaged or missing parts due to reasons not due to our error.
- Any item returned more than 30 days after delivery
Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If you're approved, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
Late or incomplete refunds
If you haven't received a refund after your confirmation, first check your bank account again. Then contact your credit card company, it may take some time for your refund to be officially recorded. Then contact your bank. There is usually a processing time before a refund is issued.
If you have done all of this and still haven't received your refund, please info@designremo.com Contact us at.
Changes
Products will only be replaced if they are faulty or damaged. If you need an exchange for the same product, info@designremo.com Send an email to and send your product to the following address: Remo, Kültür mh. Çaldıran sok 13/4 Çankaya Ankara, 06800 Ankara, Türkiye.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to them for later redemption, we will send a refund to the gift giver and learn of your return.
Delivery
To return your product, you must send it to the following address: Remo, Kültür Mh. Çaldıran Sok 13/4 Çankaya Ankara, 06800 Ankara, Türkiye
You will be responsible for paying your own shipping costs to return the product. Shipping costs are non-refundable.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@designremo.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@designremo.com and send your item to: Remo, kültür mh. çaldıran sok 13/4 Çankaya Ankara, 06800 Ankara , Türkiye.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Remo, kültür mh. çaldıran sok 13/4 Çankaya Ankara, 06800 Ankara , Türkiye
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
